Support Hub

Welcome to Durrani Mobile Support Hub

Thank you for shopping with us. We are here to help you with any questions or issues regarding your order, products, shipping, returns, or warranty.

Quick Contact

Business Hours: Monday to Saturday | 10:00 AM – 7:00 PM (Pakistan Time) We usually reply within 1–2 hours during business hours.

How Can We Help You Today?

1. Orders & Tracking

  • Track Your Order Once your order is shipped, you will receive a tracking number via SMS and email. You can also track your order by contacting us with your order number.
  • Need to Cancel or Change Order? Contact us immediately if your order has not been shipped yet. We will try our best to assist you.
  • Delivery Questions Delivery usually takes 2–4 days in major cities and 4–7 days in other areas.

2. Shipping & Delivery

  • View full Shipping Policy → Click Here
  • We ship via TCS, Leopard Courier, BlueEx and other reliable couriers.
  • Cash on Delivery (COD) is available across Pakistan.

3. Returns, Refunds & Replacements

  • View full Return & Refund Policy → Click Here
  • Returns accepted within 7 days of delivery if the product is unused and in original condition.
  • For defective or wrong items, we offer free replacement (subject to stock availability).

4. Product & Warranty Questions

  • Most mobiles come with Manufacturer Warranty.
  • All phones are PTA Approved (where applicable) – details mentioned on product pages.
  • Need help choosing the right mobile or accessory? Message us on WhatsApp.

5. Payments & Pricing

  • Accepted Payment Methods: Cash on Delivery (COD), Bank Transfer, EasyPaisa, JazzCash, and Card Payments.
  • Looking for bulk/wholesale prices? Contact us for special rates.

6. Other Queries

  • International Shipping
  • Bulk Orders
  • Product Authenticity
  • Technical Support for Mobiles

For any of the above, simply WhatsApp or email us with your order number (if you have one) and we will assist you quickly.

Still Need Help?

Fastest Way to Reach Us:

  1. WhatsApp: 0330-5995500 (Recommended)
  2. Email: durranimobile1@gmail.com

Please include the following in your message:

  • Your Order Number (if available)
  • Phone Model or Product Name
  • Clear description of your issue + photos (if needed)

We are committed to providing the best support to every customer.

Thank you for choosing Durrani Mobile! Your satisfaction is our priority.