Shipping Policy
Durrani Mobiles is committed to delivering your orders quickly and safely across Pakistan.
1. Order Processing Time
- All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on Saturday, Sunday, or public holidays will be processed on the next working day.
2. Shipping Methods & Couriers
We ship all orders through reliable courier partners:
- TCS (The Courier Service)
- Leopard Courier
- BlueEx
- Pakistan Post (for remote areas)
3. Delivery Time
| Location | Estimated Delivery Time |
|---|---|
| Major Cities (Islamabad, Lahore, Karachi, Rawalpindi, Peshawar, etc.) | 2–4 working days |
| Other Cities & Towns | 3–6 working days |
| Remote Areas | 5–8 working days |
Note: Delivery times may vary due to weather conditions, public holidays, or high order volume.
4. Shipping Charges
- Shipping charges are calculated automatically at checkout based on weight, volume, and delivery location.
- Cash on Delivery (COD) orders may have additional COD charges applied by the courier.
- Free shipping may be available on selected products or orders above a certain amount (mentioned on product page or at checkout).
5. Shipping Address
- Please provide a complete and correct delivery address with proper contact number.
- We are not responsible for delays or failed delivery due to incorrect, incomplete, or wrong address provided by the customer.
- If the courier is unable to deliver due to incorrect address, the customer will be responsible for additional shipping charges for re-delivery.
6. Order Tracking
- Once your order is shipped, you will receive a tracking number via SMS and/or email.
- You can track your order using the courier’s website or by contacting us.
7. International Shipping
Currently, we only ship within Pakistan. We do not offer international shipping.
8. Failed Delivery / Returned Orders
- If the customer refuses to accept the order or is not available at the given address, the order will be returned to us.
- The customer will have to pay the return shipping charges + re-shipping charges if they still want the order.
9. Contact For Shipping Queries
If you have any questions about shipping or your order status, feel free to contact us:
- Email: durranimobile1@gmail.com
- Phone: 0330-5995500
- Address: Kot Najibullah, District Haripur, Pakistan
We are available Monday to Saturday (9 AM – 6 PM).